Framework

Clarity when complexity comes knocking

INTEL is Syntera’s methodology for working through complexity with discipline, precision, and institutional awareness. It provides a structured yet adaptive model for translating ambition into outcomes, ensuring that interventions are technically robust, contextually grounded, and operationally viable.  

Whether supporting national reforms, sector programmes, or digital public infrastructure, INTEL is a delivery-focused approach that ensures alignment between strategy, systems, and scale.

  • INTEL Framework Overview Cover Slide

    INTEL Framework

    We invite you to explore each of the five stages of the INTEL Framework, our practical, adaptive model for strengthening delivery systems. Each slide offers an overview of how we isolate challenges, navigate complexity, translate insight, execute solutions, and enable institutions to learn.

    TO BEGIN: CLICK THE RIGHT ARROW

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    01. ISOLATE

    Define the constraint and establish a foundation for reform.

    We begin by identifying the root constraints impeding effective delivery. These may relate to institutional architecture, procedural inefficiencies, misaligned mandates, or limitations in digital infrastructure. 

    Using diagnostic tools drawn from applied political economy, delivery chain mapping, and functional assessments, we isolate the core issue requiring intervention. This stage provides the analytical clarity necessary to focus resources where they will have the most catalytic impact.

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    02. NAVIGATE

    Map delivery pathways and surface operational realities.

    Systems cannot be strengthened in abstraction. At this stage, we map how delivery happens in practice. We analyse institutional mandates, cross-agency interfaces, workflows, funding arrangements, accountability lines, and the enabling infrastructure required for implementation.

    Our mapping extends beyond structure to function. We seek to understand not only how institutions are designed, but how they operate under real conditions. This enables us to identify latent capacity, inefficiencies, and opportunities for system-level reinforcement.

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    03. TRANSLATE

    Transform diagnostics into actionable, context-specific strategies.

    Analysis becomes value when it informs delivery. In this phase, we convert technical insight into clear, implementable strategies tailored to institutional realities. This might include redesigning reporting protocols, specifying functional requirements for a management information system, or sequencing delivery milestones within a programme’s operational framework.

    Each recommendation is grounded in feasibility and aligned with client objectives. The aim is to provide decision-makers with options that are both credible and immediately usable within existing governance and delivery arrangements.

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    04. EXECUTE

    Implement solutions and embed systems for sustained performance.

    Execution requires structured support. Syntera works with clients to deliver institutional tools, programme components, and digital systems that are both technically sound and practically embedded. 

    We co-develop implementation plans, delivery toolkits, and operational mechanisms in close collaboration with institutional actors. Our focus is on integration, ensuring that solutions function as part of the wider system, not as parallel processes. Execution is not treated as a final stage but as an iterative, managed process that drives performance and reinforces institutional learning.

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    05. LEARN

    Generate feedback and enable institutional adaptation.

    Sustainable systems adapt. We embed practical mechanisms for learning and reflection, including monitoring and evaluation frameworks, data visualisation tools, results measurement protocols, and light-touch diagnostics that support adaptive management. 

    Learning is designed not as a report-writing exercise, but as a driver of responsiveness.  Our focus is on enabling institutions to use evidence intelligently, adapt processes incrementally, and build internal resilience over time.

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    Summary

    INTEL is a flexible framework, applied responsively, not rigidly.

    Each engagement is shaped by its context, with the framework adapted to maximise relevance, ensure feasibility, and support practical delivery. We calibrate our response to each challenge — grounded, proportionate, and focused on what works.

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